๐ป Easy Setup
Getting started with TicketWave in under five minutes. Visit our Documentation and see our collection of guides and information. And if you ever need support, feel free to join our support server anytime. Weโre always happy to help!
โ Gather Information, Get Context - Save Time!
Let us get all information before you take action:
๐ท๏ธ Ticket Category
The user can categorize his inquiry to multiple custom categories and subcategories if needed. Escalate your different ticket topics to your right staff team.
๐ Ticket Steps
Ask common question before your staff start working.
๐งท Link Accounts
Let your users link their external accounts to get their identity
๐ฎ You have a gameserver on Steam?
๐ Use it for your FiveM Server!
โ๏ธ You working with GitHub?
We believe the right context can reduce your ticket resolution time by up to 85%.
๐จ Ticket Actions
More than +12 different ticket actions are available to find the right action in every moment.
โ Close Ticket
To close a ticket can make the situation worse.
TicketWave offers you several options:
- โThe normal closeโ: Close the ticket with optionally reason.
- โSchedule Closeโ: Plan/Schedule your close, so the user could cancel in case he has another inquiry.
- โRequest Closeโ: Ask the user, whether you could close the ticket with an optional reason. The user could provide a reason if he deny the request.
โฐ Remind Ticket
Sometimes tickets get forgotten. Send friendly reminders directly via DM to keep conversations active and ensure nothing gets left behind.
Explore all other actions by using our solution for your support!
๐๏ธ Ticket Transcript & Logging
In difficult situations you need to view old tickets or look in the logs. We cover you with our advanced ticket transcription system.
๐ Ticket Transcript
๐ Ticket Logging
๐ Analytics
From our experience, having the right metrics is essential. First, understand how your support workflow performs, then use those insights to make it faster, smarter, and more efficient.
๐ก๏ธ Security
One of our security features is the captcha system. Before opening a ticket the user need to pass an own captcha.
๐ค Meet LunAI
Your Discord serverโs intelligent copilot. LunAI works silently in the background - prioritising tickets, summarising conversations, and keeping your whole support team one step ahead.
โจ LunAI priotize the ticket and write a short summary after the user wrote his inquiry.
๐ฌ Please ask LunAI to provide you with an up-to-date summary at any time, for example, in a private thread.
โ๏ธ Difference to other bots
We are not the not with the most features or have over +100 commands where the user need to study.
Our goal is simple enough for beginners. Powerful enough for large communities.
TicketWave scales with you, that is the difference!
๐ฉ Conclusion
โก๏ธ There are so much more! Explore on our Website and invite our bot today for free.
TicketWave - Support Smarter. Move Faster ๐