About

Tickets is a fully customisable Discord support manager bot. Support via Discord allows you to improve your quality of service and response times. The Tickets bot plays a key role in the management of support to let you focus on what’s important.

Web UI

Click here to visit the web panel. The web panel can be used to modify settings, manage blacklisted users, view tickets and respond to them through webchat.

Setup

After adding Tickets to your server, run the command t!setup.

You will then be prompted to enter a custom prefix, a ticket welcome message, the maximum ticket limit for a user, the ticket channel category and the ticket archive channel. After doing this, the bot is ready to go, however, you may wish to add some admins and support representatives.

There is a full setup guide available on our Website.

Permission Levels

Admin: Allows the user to change settings on the bot and to manage the permission levels of other users.

Support: When a ticket is opened, members with this permission level will be added to the ticket.

Commands

Click here

Panels

(Not to be confused with the web panel)

You can also create panels (embeds) that users can react to in order to quickly open a ticket for maximum ease of use.

They look like this:

Click here for more information

Premium

You can purchase premium for all servers you own for $2/mo at our Patreon.

Alternatively, you can vote at the DBL voting page to get premium free for 24 hours

Premium provides many benefits, such as:

+ No branding in message footer
+ Live message updates on the web panel ticket view
+ Ability to send messages to tickets from the web panel
+ Access to detailed statistics about the server, individual support staff and users
    + Average ticket response time (total / weekly / monthly)
    + Total tickets
    + Open tickets

Support

We’re happy to answer any questions you may have. Click here to visit our Discord server

Web UI Example Screenshot